An AI-powered platform for multi-channel request management and workflow automation in enterprises.
Intake Hub
Platform Intake Hub is a centralized system that enables businesses to receive and process customer requests from multiple channels such as email, forms, chat, and APIs in a unified and automated manner. The system standardizes data into a common format, leverages AI to classify and suggest handling actions, and facilitates task creation and management across project management tools like Jira Software and Redmine.
Overview
Platform Intake Hub is a centralized system that enables businesses to receive and process customer requests from multiple channels such as email, forms, chat, and APIs in a unified and automated manner. The system standardizes data into a common format, leverages AI to classify and suggest handling actions, and facilitates task creation and management across project management tools like Jira Software and Redmine.
Goal
Automate the intake, classification, and handling of customer requests to improve operational efficiency.
Technology
Microservices architecture, AI integration (LLM, RAG), relational and vector databases, deployed on-premise.
Note
Specific figures on deployment scale and business results for this project are not publicly disclosed. If you would like to discuss how we approached the problem in more detail, please get in touch.
